How to complain
If you wish to make a complaint, please contact us in writing at complaints@corim.co.uk or by post to: Complaints Officer, COR Investment Management Ltd, Highland House, Mayflower Close, Chandlers Ford, Hampshire, SO53 4AR.
What happens next
We will acknowledge your complaint within 5 business days. We aim to provide a final response within 8 weeks. If we are unable to resolve your complaint within this timeframe, we will write to explain why and advise you of your right to refer the matter to the Financial Ombudsman Service.
The Financial Ombudsman Service
If you are an eligible complainant and are not satisfied with our final response, you have the right to refer your complaint to the Financial Ombudsman Service within six months of our final response. Visit www.financial-ombudsman.org.uk, email complaint.info@financial-ombudsman.org.uk, call 0800 023 4567, or write to: Financial Ombudsman Service, Exchange Tower, London E14 9SR.
COR Investment Management Ltd is an appointed representative of 8AM Global Ltd. 8AM Global Ltd is responsible under the FCA rules (SUP 12) for the regulated activities we carry on under its permission. In practice, day-to-day complaints handling is carried out by us; where the matter falls outside our authority to resolve, we escalate to 8AM Global Ltd for a joint response.
Referral to the Financial Ombudsman Service is free of charge. It is a step you can take in addition to, or instead of, taking legal action.